Frequently Asked Questions
After the 30-day review period, you will be officially enrolled in Telehealth.
You’ll have 30 days to explore all the features – including 24/7 access to licensed
providers. Not for you? Simply cancel within 30 days with no obligation.
You get $0-copay access to doctors and counselors by phone or video for everyday and urgent care needs like allergies, colds, rashes, and more. You also get mental health support for stress, grief, or anxiety, plus digital tools like Ask-the-Doctor messaging, caregiver access, and consultation history.
Yes. Your Telehealth plan covers you plus up to 7 dependents, even if they don’t live with you. That means adult children, college students, and other loved ones can use the same great benefits anywhere in the U.S.
No problem. You can cancel any time during your 30-day review period and owe nothing. After that, you can still cancel your membership at any time by calling the Member Services number included in your kit.
The $11.95/month fee is conveniently added to your Lincoln Heritage life insurance payment.